Justin Bieber announced on his Instagram on March 22 that he was canceling Meet and Greets for his Purpose tour. Citing feeling drained from all the energy and expectations, Bieber rather focus on his albums and his shows.

Love u guys.. I’m going to be canceling my meet and greets. I enjoy meeting such incredible people but I end up feeling so drained and filled with so much of other people’s spiritual energy that I end up so drained and unhappy.. Want to make people smile and happy but not at my expense and I always leave feeling mentally and emotionally exhausted to the point of depression .. The pressure of meeting people’s expectations of what I’m supposed to be is so much for me to handle and a lot on my shoulders. Never want to disappoint but I feel I would rather give you guys the show and my albums as promised. Can’t tell you how sorry I am, and wish it wasn’t so hard on me.. And I want to stay in the healthy mindset I’m in to give you the best show you have ever seen 😉

A photo posted by Justin Bieber (@justinbieber) on Mar 22, 2016 at 4:54pm PDT

While this disappointing for fans, at least his reasoning was understandable.

However, fans are not getting money back for the canceled meet and greets. As shows on JustinBieberCrew.com’s Twitter, fans will get their money back only if they don’t go to the concert at all. So if fans does go to the concert, they are paying for a meet and greet that they are not receiving.

Information on the #IllShowYou VIP package refunds (if you do not want to attend the VIP hangout): pic.twitter.com/FeVWO5kKr4

— JustinBieberCrew.com (@JBCrewdotcom) March 22, 2016

Hopefully this issue will be resolved differently.